FAQ
Default solution folder, feel free to edit or delete it.
How do I login to RDWeb "CYMS" on my AUDS computer? See attached guidance.
Fri, 26 Sep, 2025 at 12:16 PM
I just got a new CAC card. How do I reset my Outlook email? (Updated 20 Apr 2023) To reset your Outlook certificate settings, please: 1. Go to th...
Thu, 20 Apr, 2023 at 2:14 PM
Follow the guidance in the attached for CaC Email Encryption Recovery. Note: You may have to repeat the steps for each certificate.
Wed, 8 May, 2024 at 12:36 PM
I have some large files that I can't send through email. How can I send those files? DoD SAFE (Secure Access File Exchange) is a Department of De...
Tue, 12 Jan, 2021 at 3:04 PM
Please DO NOT send any household name or any PII information through this ticket system. NEVER. EVER. Here's how to get the PII information to the...
Thu, 20 Apr, 2023 at 2:23 PM
I'm having an issue with my landline telephone. What do I need to do? If you have an AVAYA "VOIP" (Voice over Internet Phone) telepho...
Mon, 3 Nov, 2025 at 10:47 AM
I'm having an issue with my voicemail. (Need voicemail pin reset) What do I need to do? Unfortunately, the local NEC has exclusive control over the ...
Mon, 3 Nov, 2025 at 10:49 AM
How do I update my information on Global? Instructions on updating your Global Address List (GAL) can be found in the attached:
Wed, 31 Dec, 2025 at 11:58 AM