Please DO NOT send any household name or any PII information through this ticket system. NEVER. EVER.
Here's how to get the PII information to the CYS IT office:
- Submit the ticket just to give us a general idea about the issue
-- For example: "Household locked."
- WAIT and reply to the ticket acknowledgement email that you'll get after you submit the ticket
- Encrypt the email
-- Click "POP OUT" right above the SEND button
-- Click "OPTIONS"
-- Click "ENCRYPT"
- Send us the household name with further details