I'm having an issue with my voicemail. (Need voicemail pin reset) What do I need to do?
Unfortunately, the local NEC has exclusive control over the local voicemail system. To address this issue, please:
1. Open the "Self Help" ICON on the desktop.
2. Use the Self Help tools and FAQ before selecting Submit Ticket.
3. User your AUTHENTICATION certificate when you log in with your CAC card.
4. Click SOMETHING IS BROKEN.
5. Go through the prompts and complete ALL required fields. In the notes be as detailed as possible.
Phone number. Building Number. Point of Contact information. Details of the problem.
6. Click SUBMIT and the NEC Telephone Branch will be in contact with you.