How do I reset a CCTV camera that is showing a pixelated or unnatural color image?
To reset your camera so it will display correctly, try these initial steps:
- Log in to the AWS
- Log in to VXTOOLBOX
- Click DEVICES tab on top of the screen
- Highlight/click on the appropriate camera
- Click on the GLOBE icon on the upper-right corner of the window
-- If Internet Explorer pops up with a message, click ASK ME LATER
- Login using the CAMERAS login information on your password sheet
- Click SETTINGS on the top right corner of the screen
- Below the camera image, click REBOOT CAMERA
Once completed, close out Internet Explorer and the VXTOOLBOX window.
IF that doesn't resolve the issue:
- Go to the CCTV rack in your CCTV room
- Open the back panel
- Looking at the switches on top of the rack, look for the cable labeled C-XXX corresponding to the camera that you're having issues with.
- Press the tab on the cable connector to the switch and unplug the appropriate cable (please double-check the label)
-- Please take note of the switch port you're unplugging from
- Wait 60 seconds
- Plug it back in to the same port you took it out of and wait 3-5 minutes for the camera to reboot